Terms of Use

1. About Us

This Site is owned and operated by , a company incorporated in New Zealand (registration number 7842913), trading as Dorvessian Royal Inn. Our registered address is .

Dorvessian Royal Inn is a physical hotel and casino property located in Paraparaumu, New Zealand. This Site is provided solely to give information about our property, facilitate accommodation enquiries and reservation requests, and outline the terms under which guests and visitors may engage with us.

2. Acceptance of These Terms

Your continued use of the Site constitutes your ongoing acceptance of these Terms of Use, as updated from time to time. These Terms of Use apply to all visitors, users and anyone who accesses or browses the Site, regardless of whether they complete a reservation request.

We reserve the right to amend these Terms of Use at any time. Changes take effect as soon as the revised version is published on this page. The date at the top of this page will be updated to reflect the most recent revision. It is your responsibility to review this page periodically. Your continued use of the Site after any changes constitutes acceptance of those changes.

These Terms of Use form a legally binding agreement between you and . Where these terms conflict with any specific promotional or booking terms communicated separately in writing, the specific written terms will take precedence for that matter only.

3. Purpose of the Site

The Site is provided for the following purposes:

• To present information about the facilities, amenities and services offered at Dorvessian Royal Inn.
• To allow prospective guests to make accommodation enquiries and reservation requests.
• To publish information about rates, availability and special offers.
• To provide information on responsible gaming resources and guest welfare policies.
• To enable contact between guests and our reservations and guest services teams.

The Site does not provide online gambling, wagering or gaming services of any kind. Any casino and gaming activities offered by Dorvessian Royal Inn take place exclusively on the physical premises of the property in Paraparaumu, New Zealand, and are subject to separate on-site terms, policies and legal requirements.

4. Permitted Use

You may use the Site for lawful personal, non-commercial purposes consistent with these Terms of Use. In particular, you agree that you will not:

• Use the Site for any unlawful purpose or in any manner that breaches applicable New Zealand law or any other applicable law.
• Attempt to gain unauthorised access to any part of the Site, our servers, or any system or network connected to the Site.
• Introduce or transmit any virus, malware, spyware, ransomware or other harmful code or material.
• Scrape, harvest, spider or systematically extract data from the Site without our prior written consent.
• Use the Site to transmit unsolicited commercial communications.
• Reproduce, modify, distribute, republish, frame or mirror any content from the Site without our prior written permission.
• Impersonate , its staff or any other person, or misrepresent your affiliation with any person or entity.
• Use the Site in any way that could damage, disable, overburden or impair its operation or the experience of other users.
• Attempt to reverse-engineer or decompile any software forming part of the Site.

We reserve the right to restrict or terminate your access to the Site at any time and without notice if we believe you have violated these Terms of Use or any applicable law.

5. Intellectual Property

All content on the Site, including but not limited to text, graphics, photographs, logos, icons, audio clips, digital downloads, data compilations and software, is the property of or its content suppliers and is protected by New Zealand and international intellectual property laws, including the Copyright Act 1994 (NZ) and applicable trademark legislation.

The Dorvessian Royal Inn name, logo and all related marks, trade names and service names are the trademarks or registered trademarks of . Nothing on the Site grants you any licence or right to use any trademark without our express prior written consent.

You are permitted to view, print and download content from the Site for your own personal, non-commercial reference only, provided that:

• You do not modify or alter the content in any way.
• You retain all copyright and other proprietary notices.
• You do not use the content in any manner that suggests an association with or endorsement by that does not exist.

Any other use of Site content requires our express prior written consent. Requests may be submitted to info@dorvessianroyalinn.com.

6. Reservation Requests and Booking Terms

6.1 Nature of Reservation Requests

Submitting a reservation request through this Site constitutes an offer to book accommodation or other services at Dorvessian Royal Inn. A reservation is not confirmed until you receive a written confirmation from our reservations team. We reserve the right to decline any reservation request at our discretion.

6.2 Accuracy of Information

You must ensure that all information you provide when submitting a reservation request is accurate, current and complete. accepts no liability for booking errors or failures arising from inaccurate information supplied by you.

6.3 Rates

All rates displayed on the Site are quoted in New Zealand Dollars (NZD) and are inclusive of GST at the rate applicable at the time of booking, unless stated otherwise. Rates are subject to change at any time prior to confirmation of your reservation. Once your reservation is confirmed in writing, your rate will be fixed subject to the cancellation and modification terms set out in your confirmation.

Rates published on the Site are for accommodation only unless otherwise specified. Additional charges may apply for supplementary services, early check-in, late check-out, additional guests or other extras, as communicated at the time of booking.

6.4 Payment

Payment terms, accepted payment methods and deposit requirements are communicated at the time of booking confirmation. reserves the right to pre-authorise your nominated payment method prior to your arrival.

6.5 Cancellation and Modification

Cancellation and modification policies vary by rate type and are clearly stated in your booking confirmation. Please review your confirmation carefully. Failure to cancel a reservation by the deadline specified in your confirmation may result in a cancellation fee equivalent to one or more nights of your stay, as detailed in that confirmation.

In the event of a no-show, reserves the right to charge the full amount of the reservation to the payment method provided.

6.6 Check-in and Check-out

Standard check-in and check-out times are communicated at the time of booking and displayed in your confirmation. Early check-in and late check-out are subject to availability and may attract an additional charge.

6.7 Guest Conduct

All guests are expected to conduct themselves in a manner that is respectful of other guests, staff and the property. reserves the right to ask any guest to vacate the premises if their conduct is deemed disruptive, unlawful or in breach of the property's house rules. In such circumstances no refund of accommodation charges will be made.

7. Age Restrictions

The casino and gaming facilities at Dorvessian Royal Inn are restricted to persons who are 18 years of age or older. Access to gaming areas by persons under the age of 18 is prohibited by law. and its staff are authorised to request proof of age from any person seeking entry to casino or gaming areas. Failure to provide satisfactory proof of age will result in refusal of entry.

This Site may be browsed by users of any age for general information purposes. However, any enquiry or reservation request relating to casino or gaming access submitted through the Site implies that the submitting person is 18 years of age or older. By submitting such a request, you confirm that you meet this requirement.

accepts no liability for any person who misrepresents their age.

8. Responsible Gaming

Dorvessian Royal Inn is committed to promoting a safe, responsible and enjoyable gaming environment for all guests who choose to use our casino facilities. Gaming is intended to be a form of entertainment. We encourage all guests to approach gaming responsibly and to remain within their personal limits.

8.1 Our Commitment

Our team is trained to recognise signs of gaming-related harm and to provide appropriate support and information. We take our obligations as a physical gaming venue seriously and operate in accordance with applicable New Zealand legislation and guidelines.

8.2 Self-Exclusion

Guests who wish to voluntarily exclude themselves from our gaming facilities may speak confidentially with a member of our guest services team at the property. We will do our best to accommodate self-exclusion requests promptly and respectfully.

8.3 External Support Resources

If you or someone you know is experiencing difficulties related to gaming, the following New Zealand resources provide free, confidential information and support:

We encourage anyone concerned about gaming harm to make use of these independent resources at any time.

8.4 Responsible Gaming Tips

• Set a budget before you play and stick to it.
• Treat gaming as entertainment, not as a way to earn income.
• Take regular breaks.
• Do not chase losses.
• Do not game under the influence of substances that may impair your judgement.
• If gaming stops being enjoyable, stop playing and seek support.

9. External Links

The Site may contain links to third-party websites or resources. These links are provided for convenience and informational purposes only. does not endorse, control or take responsibility for the content, privacy practices or availability of any third-party site linked from this Site.

Your use of any third-party website is governed by that site's own terms and conditions and privacy policy. We encourage you to review those documents before providing any personal information to a third-party site.

If you link to the Site from a third-party website, that does not imply any endorsement by of that third-party website or its content.

10. Website Availability

We aim to keep the Site available and accessible at all times. However, we do not guarantee uninterrupted or error-free access to the Site. The Site may be temporarily unavailable due to:

• Scheduled or emergency maintenance.
• Technical failures beyond our reasonable control.
• Events of force majeure, including but not limited to natural disasters, power outages, network failures or acts of a government authority.

We reserve the right to suspend, withdraw, discontinue or modify all or any part of the Site without notice. We will not be liable to you if the Site is unavailable at any time or for any period.

We do not warrant that the Site is free from viruses, bugs or other harmful components. You are responsible for configuring your own technology to access the Site and for using appropriate virus protection software.

11. Disclaimer of Warranties

The Site and all content, information and materials on it are provided on an "as is" and "as available" basis without any representation or warranty, express or implied. To the fullest extent permitted by law, disclaims all warranties, including without limitation:

• Warranties of merchantability, fitness for a particular purpose and non-infringement.
• Any warranty that the Site will be uninterrupted, timely, secure or error-free.
• Any warranty as to the accuracy, reliability, completeness or currency of information on the Site.
• Any warranty that defects will be corrected.

Information on the Site, including rates, availability and property details, is provided for general guidance only and may be updated or changed without notice. You should confirm all material details directly with our reservations team before relying on any information for planning or booking purposes.

12. Limitation of Liability

To the maximum extent permitted by applicable New Zealand law, and its directors, officers, employees and agents will not be liable for any loss or damage of any kind arising out of or in connection with your use of, or inability to use, this Site or its content, including without limitation:

• Direct, indirect or consequential loss.
• Loss of income, revenue, profits or anticipated savings.
• Loss of data or goodwill.
• Loss arising from the conduct of third parties.
• Any loss resulting from a virus, distributed denial-of-service attack or other technologically harmful material that may infect your equipment, programs, data or other proprietary material due to your use of the Site.

Nothing in these Terms of Use excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law, including the Consumer Guarantees Act 1993 (NZ) and the Fair Trading Act 1986 (NZ) where those Acts apply.

Where any liability cannot be excluded but can be limited, our total liability to you shall not exceed NZD 500.

13. Privacy

The collection, use, storage and disclosure of personal information submitted through this Site is governed by our Privacy Policy, which forms part of these Terms of Use and is incorporated by reference. Our Privacy Policy explains:

• What personal information we collect and why.
• How we use, store and protect your personal information.
• Your rights in relation to your personal information under the Privacy Act 2020 (NZ).
• How to access, correct or request deletion of your personal information.
• How we handle special-category personal data.

By using the Site, you consent to the collection and use of your personal information as described in our Privacy Policy. For privacy enquiries, please contact us at info@dorvessianroyalinn.com.

14. User-Submitted Content

If you submit any content to us through the Site, including enquiry messages, feedback or reviews, you grant a non-exclusive, royalty-free, perpetual and worldwide licence to use, reproduce, publish and display that content for the purposes of operating and improving our services and Site. You warrant that any content you submit is accurate, does not infringe any third-party rights and does not contain any unlawful, defamatory, obscene or offensive material.

We reserve the right to remove or refuse any user-submitted content at our discretion and without notice.

15. Governing Law

These Terms of Use and any dispute or claim arising out of or in connection with them, their subject matter or formation (including non-contractual disputes or claims), are governed by and construed in accordance with the laws of New Zealand.

Relevant New Zealand legislation that may apply to your use of the Site or your stay at the property includes, without limitation:

• Contract and Commercial Law Act 2017 (NZ)
• Consumer Guarantees Act 1993 (NZ)
• Fair Trading Act 1986 (NZ)
• Privacy Act 2020 (NZ)
• Gambling Act 2003 (NZ)
• Copyright Act 1994 (NZ)

16. Disputes and Complaint Resolution

16.1 Initial Contact

If you have a complaint or concern arising from your use of the Site or your stay at Dorvessian Royal Inn, we encourage you to contact us in the first instance so that we have the opportunity to resolve the matter promptly and directly. Most concerns can be addressed efficiently when raised with our guest services team.

16.2 Formal Complaint Process

Formal written complaints should be submitted to:

We aim to acknowledge formal written complaints within 5 working days and to provide a substantive response within 20 working days of receipt.

16.3 External Dispute Resolution

If a dispute cannot be resolved through our internal complaint process, you may seek assistance from one of the following bodies:

• Disputes Tribunal (NZ): For civil claims up to a specified financial limit, the Disputes Tribunal provides an accessible and cost-effective forum. Further information is available at www.disputestribunal.govt.nz.
• Commerce Commission (NZ): For concerns relating to fair trading or consumer protection matters. Further information is available at www.comcom.govt.nz.
• Office of the Privacy Commissioner (NZ): For concerns relating to the handling of your personal information. Further information is available at www.privacy.org.nz.
• Department of Internal Affairs (NZ): For concerns relating to gaming regulation and harm minimisation. Further information is available at www.dia.govt.nz.

16.4 Jurisdiction

You agree that the courts of New Zealand shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms of Use or their subject matter. Nothing in this clause prevents either party from seeking urgent interim or interlocutory relief from a New Zealand court.

17. General Provisions

17.1 Entire Agreement

These Terms of Use, together with our Privacy Policy and any written booking confirmation provided to you, constitute the entire agreement between you and with respect to your use of the Site and supersede all prior agreements, representations and understandings relating to that subject matter.

17.2 Severability

If any provision of these Terms of Use is found by a court of competent jurisdiction to be invalid, unlawful or unenforceable, that provision shall be modified to the minimum extent necessary to make it valid and enforceable, or, if modification is not possible, severed from these Terms of Use. The remaining provisions shall continue in full force and effect.

17.3 No Waiver

A failure or delay by to exercise or enforce any right or remedy under these Terms of Use does not constitute a waiver of that right or remedy and shall not prevent or restrict its further exercise.

17.4 Assignment

You may not assign, transfer or subcontract any of your rights or obligations under these Terms of Use without our prior written consent. We may assign or transfer our rights and obligations under these Terms of Use at any time, including in connection with a sale or transfer of our business or assets, without restriction.

17.5 Third-Party Rights

These Terms of Use do not confer any rights on any third party. The Contract and Commercial Law Act 2017 (NZ) applies to the extent applicable.

17.6 Language

These Terms of Use are written in English. In the event of any inconsistency between an English version and any translated version, the English version shall prevail.

18. Contact Us

For any questions, concerns or requests relating to these Terms of Use, please contact us at:

We welcome feedback on these Terms of Use and on your experience with Dorvessian Royal Inn.