Cookie Policy

1. Introduction

This Cookie Policy explains how ("we", "us" or "our") uses cookies and similar storage technologies on the website dorvessianroyalinn.com (the "Site"). It should be read alongside our Privacy Policy, which sets out the broader framework governing how we handle personal data.

When you first visit the Site, a consent banner invites you to choose which categories of cookies you are willing to accept. Strictly necessary cookies are placed on the basis of our legitimate operational interest in delivering a functioning website. All other categories remain switched off unless and until you actively accept them. You may update your choices at any time using the methods described in Section 7 of this Policy.

We are committed to transparency. This Policy uses plain language wherever possible and provides technical detail where it is useful for making an informed choice.

2. What Cookies and Similar Technologies Are

A cookie is a small text file that a website places on your device (computer, tablet or smartphone) when you visit. Cookies help the website recognise your device on subsequent visits and can store preferences, session state and usage information.

In addition to traditional cookies, we may use related technologies that operate in a similar way:

• Session storage and local storage. These are browser-based storage areas that hold data for the duration of a browsing session or persistently across sessions, respectively.
• Pixel tags and web beacons. These are tiny image files or snippets of code embedded in a page or email that record whether content has been loaded and, if so, certain contextual data about the interaction.
• Device fingerprinting signals. Certain third-party tools may collect device and browser attributes (such as screen resolution, language setting and installed fonts) to generate a probabilistic identifier without relying on stored files.

For simplicity, this Policy refers to all of these collectively as "cookies" unless a distinction is relevant.

3. Cookie Categories We Use

We organise cookies into four functional categories. The table below summarises each category, the legal basis on which it is used, and whether it requires your consent.

Optional categories (Functional, Analytics and Performance, and Marketing and Advertising) are not activated unless you click to accept them in the consent banner or the preference centre. Declining them does not affect your ability to browse the Site or make a reservation.

4. Cookies in Detail

The tables below list the principal cookies within each category. Third-party cookies are set directly by external providers and governed by those providers' own policies; we do not control the data those third parties collect through their own cookies once set.

4.1 Strictly Necessary Cookies

4.2 Functional (Preference) Cookies

These cookies are placed only if you accept the Functional category.

4.3 Analytics and Performance Cookies

These cookies are placed only if you accept the Analytics and Performance category.

4.4 Marketing and Advertising Cookies

These cookies are placed only if you accept the Marketing and Advertising category.

5. Cookie Duration Explained

Cookies fall into two broad duration types:

• Session cookies. These exist only for the duration of your browser session. They are deleted automatically when you close the browser tab or window. Session cookies are used primarily for strictly necessary functions such as maintaining your login state or protecting form submissions.
• Persistent cookies. These remain on your device after you close the browser, for a defined period (as set out in the tables above). Persistent cookies allow us and our third-party partners to recognise your device on return visits, remember preferences and measure longer-term patterns of use.

You can delete persistent cookies from your device at any time using your browser settings, as described in Section 6 below.

6. Managing Cookies Through Your Browser

Every major browser provides settings that allow you to view, restrict or delete cookies independently of the choices you make on our Site. The links below lead to the relevant guidance pages for the most commonly used browsers. As these are external resources maintained by third parties, we cannot guarantee their continued availability or accuracy, and we encourage you to consult the help documentation of your specific browser version.

• Google Chrome: Settings and Help section for cookies and site data.
• Mozilla Firefox: Privacy and Security preferences, Enhanced Tracking Protection and Cookie Manager.
• Microsoft Edge: Cookies and site permissions in the browser settings.
• Apple Safari (macOS and iOS): Privacy settings, including "Prevent Cross-Site Tracking" and "Block All Cookies".
• Opera: Site settings and cookie controls.

Please note that blocking all cookies through browser settings may prevent certain features of the Site from functioning correctly, including the booking engine and secure payment forms. Strictly necessary cookies are required for those features to operate.

Some third-party advertising networks also participate in industry opt-out programmes. For New Zealand residents, the Digital Advertising Alliance of Australia (DAAA) and the Network Advertising Initiative (NAI) both offer browser-based opt-out tools for interest-based advertising. These tools operate separately from the consent choices you make on our Site.

7. Withdrawing or Changing Your Consent

You may withdraw or adjust your consent to optional cookie categories at any time without detriment. To do so, you have two options:

1. Preference centre on the Site. Click the "Cookie Settings" link located in the footer of every page. This reopens the consent panel where you can toggle individual categories on or off and save your updated preferences. Your new choices will take effect immediately for cookies set by us. For third-party cookies that have already been placed during an earlier visit, you may also need to use the browser controls described in Section 6.
2. Contacting us directly. You may write to us at info@dorvessianroyalinn.com requesting that your consent record be reset. We will respond within a reasonable time and, where technically possible, reset your preference record so that the banner is presented again on your next visit.

Withdrawing consent does not affect the lawfulness of any processing that took place before the withdrawal, nor does it affect processing carried out on the basis of our legitimate operational interest (strictly necessary cookies).

8. Third-Party Cookies and Our Responsibility

Where third-party cookies are placed on our Site (subject to your consent), the relevant third-party provider acts as an independent data controller in respect of the data those cookies collect once they are set. We are not responsible for the content of third-party privacy or cookie policies, nor for the data-handling practices of those third parties beyond the Site.

We take reasonable steps to select third-party partners who maintain appropriate data-protection standards and who offer clear opt-out mechanisms. However, because those providers operate their own systems, we cannot guarantee that their practices will always align with our own. We encourage you to read the privacy and cookie policies of any third-party service whose cookies you choose to accept.

If at any time you believe a third-party cookie has been placed without your consent, please contact us at info@dorvessianroyalinn.com and we will investigate.

9. Personal Data Collected Through Cookies

Some cookies collect or are associated with personal data, such as IP addresses, browser identifiers or pseudonymous user IDs. Where this is the case, that data is handled in accordance with our Privacy Policy, which sets out your rights under the Privacy Act 2020 (New Zealand) and, where applicable, other data-protection frameworks.

We do not use cookies to collect special-category personal data. Marketing cookies are not used to profile you based on sensitive characteristics.

Personal data collected through strictly necessary cookies is retained only for as long as is necessary to maintain your session or to comply with security obligations. Personal data collected through optional cookies (where consented to) is retained for the periods set out in the tables in Section 4, after which it is deleted or anonymised.

10. Age Restriction Notice

Our Site includes information about casino gaming facilities. Access to casino gaming at Dorvessian Royal Inn is restricted to persons aged 18 years and over, in accordance with New Zealand law. We do not knowingly use cookies to collect personal data from individuals under the age of 18. If you believe a person under this age has submitted personal data through our Site, please contact us at info@dorvessianroyalinn.com so that we may take appropriate action.

11. Governing Law and Regulatory Framework

This Cookie Policy is governed by and construed in accordance with the laws of New Zealand. Any dispute arising from or in connection with this Policy shall be subject to the exclusive jurisdiction of the courts of New Zealand.

The primary data-protection framework applicable to our processing activities is the Privacy Act 2020 (New Zealand), administered by the Office of the Privacy Commissioner (OPC). The OPC publishes guidance on individuals' privacy rights, including how to make a complaint if you believe your information has been mishandled. You can find that guidance and the OPC's complaint form at the OPC's official website (privacy.org.nz). We encourage you to consult those resources if you have concerns that you have been unable to resolve by contacting us directly.

12. Updates to This Policy

We review this Cookie Policy periodically and may update it to reflect changes in the technologies we use, changes in law or changes in our business practices. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, display a notice on the Site inviting you to review the updated Policy.

If changes affect optional cookie categories for which you have previously given consent, we will seek fresh consent where required by applicable law.

We recommend bookmarking this page and checking it from time to time. Continued use of the Site after changes have been published constitutes acceptance of the updated Policy to the extent permitted by law.

13. Contact Us

If you have any questions about this Cookie Policy, wish to exercise your rights in relation to personal data collected through cookies, or would like to withdraw or change your consent preferences by written request, please contact us using the details below:

We aim to respond to all enquiries within 10 working days. If your concern relates to a possible breach of your privacy rights, you may also contact the Office of the Privacy Commissioner at privacy.org.nz.